FAQ

Shipping

Our shipping options currently encompass Postnord, DHL, Instabox, and DB Schenker.

We are pleased to offer international shipping for our denim products. We understand that denim lovers are spread across the globe, and we want to make our products accessible to customers worldwide.

During the checkout process on our website, you can select your country for shipping. Please note that international shipping rates and delivery times may vary depending on the destination. The shipping cost will be calculated based on the weight of your order and the shipping address provided.

To ensure a smooth international shipping experience, we work with reputable shipping partners who specialize in handling international shipments. This allows us to provide reliable and efficient delivery to our international customers.

We provide order tracking for your convenience. Once your denim order has been shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package.

Returns

Currently, we only offer refunds for returned items. Unfortunately, we do not accept exchanges at this time.

Please note that Saburo does not offer free returns, and return shipping fees will be the customer's responsibility. We recommend using a reliable shipping service with tracking to ensure the item is safe. We will provide you with a return address once we have looked into your return request.

Once we receive the returned item and the completed form, our team will inspect it to ensure it meets our return criteria. If the thing is in its original condition, we will process the refund to your original payment method or go ahead with the exchange for the desired size or style. Please keep in mind that any price differences for exchange items, along with the return shipping cost, will be adjusted accordingly.

Care

Proper care and washing methods are essential to maintain the quality and longevity of your denim jeans. Here are some tips to help you care for your denim:

  • Washing frequency: Denim jeans do not need to be washed after every wear. Washing them too frequently can cause fading and wear out the fabric faster. Instead, consider spot cleaning or airing them out between washes to maintain their shape and color.

  • Washing method: When washing your denim jeans, turn them inside out to minimize color fading. Use a mild detergent formulated explicitly for dark or denim clothing. Please refer to the care label on the denim for any specific washing instructions.

  • Water temperature: We recommend washing the denim garment at a maximum temperature of 40 degrees Celsius (104 degrees Fahrenheit) to preserve its color and minimize shrinkage. However, always refer to the care label on the denim for the manufacturer's recommended water temperature.

  • Drying: Air drying is the best option for denim jeans. Hang them vertically or lay them flat to dry to avoid stretching or distorting the shape. Avoid using a dryer, which can lead to shrinkage and unnecessary wear.

  • Ironing: Iron your denim jeans inside out using a medium heat setting. Avoid ironing directly over any printed designs or embellishments. Again, please check the care label on the denim for any specific ironing instructions.

Remember, each denim brand may have its care instructions, so it's essential to refer to the care label on the denim garment for the most accurate and specific guidelines.