Refund Policy

 

We strive to provide the best possible customer experience with our products and services. However, if you are unsatisfied with your purchase, we offer a refund policy to ensure your peace of mind. Please read the following terms and conditions regarding refunds:

• Eligibility:

  • To be eligible for a refund, you must have purchased the product or service directly from our company.

  • The refund request must be made within 14 days from the date of purchase

• Refund Process: 

• • To initiate a refund, please contact our customer support team at: Contact@saburojeans.com 

• • You will be required to provide proof of purchase, such as an order number or receipt.
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  • Our customer support team will review your request and respond to you within 1-3 days.

• Refund Criteria: 

• • Refunds will be granted under the following circumstances: a. The product or service is defective, damaged, or not as described. b. The product or service does not meet your expectations.

• Refund Method: 

• • If your refund request is approved, we will initiate a refund to the original payment method used at the time of purchase. 

• • Please note that depending on your payment provider, the refund may take some time to be reflected in your account.

• Non-Refundable Items: 

• • Products that have been damaged due to misuse, negligence, or improper handling.

• Shipping Costs:

  • Shipping costs are non-refundable.

• Dispute Resolution: 

• • If you encounter any issues or disputes regarding your refund, we encourage you to contact our customer support team. We will make every effort to resolve the matter amicably and in a timely manner.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the refund policy periodically.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team at Contact@saburojeans.com