FAQ
Shipping
Our shipping options currently encompass Postnord, DHL, Instabox, and DB Schenker.
We are pleased to offer international shipping for our denim products. We understand that denim lovers are spread across the globe, and we want to make our products accessible to customers worldwide.
During the checkout process on our website, you can select your country for shipping. Please note that international shipping rates and delivery times may vary depending on the destination. The shipping cost will be calculated based on the weight of your order and the shipping address provided.
To ensure a smooth international shipping experience, we work with reputable shipping partners who specialize in handling international shipments. This allows us to provide reliable and efficient delivery to our international customers.
We provide order tracking for your convenience. Once your denim order has been shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package.
Returns
Yes, you can return your order within 14 days of receiving it.
Currently, we offer refunds only and do not provide direct exchanges. If you need a different size or style, please place a new order.
Please note that SABURO does not offer free returns. Customers are responsible for arranging and covering return shipping costs.
To initiate a return, please contact contact@saburojeans.com with your order number.
Items must be returned in their original condition, unworn, with all original tags attached. We recommend using a tracked shipping service to ensure your return reaches us safely.
Once we receive and inspect your return, we will process the refund to your original payment method in accordance with our refund policy.
If you receive a faulty or incorrect item, please contact our customer service team so we can assist you.
Care
Proper care and washing methods are essential to maintain the quality and longevity of your denim jeans. Here are some tips to help you care for your denim:
- Washing frequency: Denim jeans do not need to be washed after every wear. Washing them too frequently can cause fading and wear out the fabric faster. Instead, consider spot cleaning or airing them out between washes to maintain their shape and color.
- Washing method: When washing your denim jeans, turn them inside out to minimize color fading. Use a mild detergent formulated explicitly for dark or denim clothing. Please refer to the care label on the denim for any specific washing instructions.
- Water temperature: We recommend washing the denim garment at a maximum temperature of 40 degrees Celsius (104 degrees Fahrenheit) to preserve its color and minimize shrinkage. However, always refer to the care label on the denim for the manufacturer's recommended water temperature.
- Drying: Air drying is the best option for denim jeans. Hang them vertically or lay them flat to dry to avoid stretching or distorting the shape. Avoid using a dryer, which can lead to shrinkage and unnecessary wear.
- Ironing: Iron your denim jeans inside out using a medium heat setting. Avoid ironing directly over any printed designs or embellishments. Again, please check the care label on the denim for any specific ironing instructions.
Remember, each denim brand may have its care instructions, so it's essential to refer to the care label on the denim garment for the most accurate and specific guidelines.