Refund Policy
Refund & Return Policy
At SABURO, we want you to be satisfied with your purchase. If an item isn't quite right, you can return it in accordance with the terms below.
1. Return Eligibility
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To initiate a return, please contact us at contact@saburojeans.com within this period and include your order number.
After notifying us of your return, you must send the item back within 14 days.
2. Return Shipping
SABURO does not offer free returns.
Customers are responsible for arranging and paying for return shipping, unless otherwise agreed or required by applicable law.
We recommend using a reliable shipping service with tracking, as you are responsible for ensuring the return reaches us safely.
Please send your return to:
Saburo Jeans c/o M3 Logistics
Speditionsvägen 22
142 50 Skogås
Sweden
Please include your order number inside the package so we can identify your return.
3. Item Condition
Returned items should be in their original condition, with all original tags attached.
You may try on an item as you would in a physical store. However, if an item has been handled beyond what is necessary to determine its fit, characteristics or function, we may deduct an amount corresponding to any resulting loss in value, where permitted by law.
Please ensure all items are securely packaged before shipping.
4. Refunds
Once we receive your return, we will inspect the item and process your refund in accordance with applicable consumer law.
Refunds will be issued to the original payment method unless otherwise agreed.
Where you withdraw from your entire order under your statutory right of withdrawal, the original standard delivery cost will also be refunded. Additional costs for premium delivery options are non-refundable.
Refunds will be made without undue delay and no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Please note that your payment provider may require additional time to process the refund.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different size or style, please return your original purchase and place a new order.
6. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact contact@saburojeans.com with your order number and a description of the issue.
We will review your request and assist you in accordance with applicable consumer protection laws.
Customers will not be responsible for necessary return shipping costs associated with a valid claim for faulty or incorrect goods.
Your statutory rights regarding defective products remain unaffected by this policy.
7. Contact Us
If you have any questions regarding returns or refunds, please contact:
Our customer service team will be happy to assist you.